Close CRM
PaidThe CRM built for inside sales teams
About Close CRM
Close is a CRM designed specifically for inside sales teams with built-in calling, SMS, email sequences, and a power dialer. Eliminates the need for third-party calling tools by integrating communication directly in the CRM.
Key Features
Pricing Plans
Startup
- 3 users included
- Built-in calling
- Email sequences
Professional
- 3 users included
- Power dialer
- Call coaching
- Advanced reporting
Enterprise
- 5 users included
- Predictive dialer
- Custom roles
- SLA
Pros
- Best built-in calling of any CRM
- Excellent email sequence automation
- Fast, clean UI built for daily sales use
- Power dialer saves hours on outbound
Cons
- Expensive for small teams
- Less customizable than Salesforce
- Not ideal for complex B2B sales with many stakeholders
Best For
- Inside sales teams doing high-volume outreach
- SDR and BDR teams with active calling
- SaaS companies with phone-heavy sales motion
Not Ideal For
- Complex enterprise sales (use Salesforce)
- Field sales teams
- Teams that never call prospects
Data & Privacy
Sales CRM. AI features process deal data but Close states no customer data used for training. Full CRM data exportable as CSV. SOC 2 Type 2 certified. No data selling.
Who Is This For?
Hands-on tested May 2026
Signup Experience
Email signup with 14-day free trial -- no credit card required. Onboarding connects email and prompts VoIP setup. The built-in calling is live within minutes of signup -- no separate phone system needed. Pipeline setup is fast with sensible defaults for sales workflows.
For Home Users
Not designed for personal or home use. The pricing starts at $59/user/mo and the feature set is entirely oriented toward sales teams. No free tier available. Personal users should look elsewhere.
For Business Users
Startup at $59/user/mo covers core CRM, calling, SMS, and email sequences for up to 3 users. Professional at $109/user/mo adds call coaching, predictive dialer, and advanced reporting. Enterprise at $149/user/mo adds custom roles and dedicated support. The built-in VoIP phone eliminates the cost of a separate calling tool -- teams using HubSpot plus a dialer typically pay more. Close loses to HubSpot when marketing automation or a broader ecosystem matters more than native calling.
Our Verdict
Close CRM is purpose-built for sales teams that live on the phone. If your team is making 50+ calls a day, the built-in calling, power dialer, and call recording make it worth the premium over HubSpot or Pipedrive. For teams with less call volume, the price is hard to justify.