LiveChat vs Kayako
Detailed comparison to help you choose the right tool for your needs
L
LiveChat
Premium live chat and help desk software
4.5
Editorial RatingQuick Comparison
Rating
4.5
vs4
Starting Price
$24
vs$39
Pricing Model
paid
vspaid
Feature
LiveChat
Kayako
Live Chat
Ticketing System
Rich Messages
Chat Routing
Ecommerce Integration
Analytics
Help Desk
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
LiveChat Pros
- One of the most mature live chat platforms
- Very fast and reliable chat widget
- Excellent ecommerce integrations with Shopify and others
- Rich messaging with cards, carousels, and buttons
- Strong analytics and reporting features
- Clean agent interface with good keyboard shortcuts
LiveChat Cons
- Chatbot features require separate ChatBot product
- Limited chat history on Starter plan
- Per-agent pricing adds up for larger teams
- Knowledge base requires separate product (HelpDesk)
- Mobile app is functional but not great
- Starter plan is quite limited
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years