LiveChat
PaidPremium live chat and help desk software
About LiveChat
LiveChat is the no-frills live chat tool that has been around since 2002 and still wins on reliability and simplicity. Plans: Starter $20/agent/month, Team $41/agent/month, Business $59/agent/month, Enterprise custom. The core product is a chat widget with agent routing, canned responses, full chat history, and CSAT surveys. The interface is clean and fast — agents can handle multiple concurrent chats without the complexity overhead of Intercom or Drift. LiveChat's ChatBot product (separate subscription from $52/month) adds automation. The integration library covers 200+ tools including Zendesk, Salesforce, and Shopify. The main limitation: LiveChat is purely reactive support with no proactive messaging, product tours, or in-app targeting based on user behavior. If you need Intercom-style product engagement features, this isn't the right tool. r/customerservice recommends it for e-commerce and support teams that want reliable chat without a complex platform to maintain. Competes with Intercom (broader platform, higher price), Crisp (cheaper free tier), and Olark (similar simplicity). Best for e-commerce and support teams that need reliable live chat without enterprise overhead.
Key Features
Pricing Plans
Starter
- 1 agent
- 60-day chat history
- Ticketing system
- Basic customization
Team
- Unlimited history
- Full customization
- Reporting
- Multiple brandings
Business
- Everything in Team
- Staffing prediction
- Work scheduler
- Apple Business Chat
Enterprise
- Everything in Business
- Dedicated account manager
- Product training
- Security assistance
Pros
- One of the most mature live chat platforms
- Very fast and reliable chat widget
- Excellent ecommerce integrations with Shopify and others
- Rich messaging with cards, carousels, and buttons
- Strong analytics and reporting features
- Clean agent interface with good keyboard shortcuts
Cons
- Chatbot features require separate ChatBot product
- Limited chat history on Starter plan
- Per-agent pricing adds up for larger teams
- Knowledge base requires separate product (HelpDesk)
- Mobile app is functional but not great
- Starter plan is quite limited
Best For
- e-commerce support teams that need reliable live chat with Shopify and Salesforce integrations
- teams that want a simple, fast chat interface for agents handling multiple simultaneous conversations
- companies that need chat plus a separate chatbot without bundling everything into one platform
- support operations that prioritize reliability and uptime over advanced product engagement features
Not Ideal For
- SaaS companies that need proactive in-app messaging and user targeting (use Intercom)
- teams that want live chat plus support ticketing in one unified system
- companies that need a free tier — LiveChat has no permanently free plan
Potential Deal Breakers
- no proactive messaging or behavioral targeting — purely reactive chat
- ChatBot is a separate subscription at $52+/month on top of the LiveChat plan
- no free tier; starts at $20/agent/month even for basic functionality
Data & Privacy
Polish-founded live chat platform. EU data center available. AI features process chat data but no customer data used for training. Chat transcripts exportable. SOC 2 certified. GDPR compliant.
Who Is This For?
Hands-on tested May 2026
Signup Experience
Email signup with 14-day free trial -- no credit card required. Chat widget installs via a JavaScript snippet or WordPress plugin in under 5 minutes. The agent interface is clean and browser-based. ChatBot and ticketing setup require additional configuration but are well documented.
For Home Users
Not designed for personal or home use. Pricing starts at $20/agent/mo and the product is a customer support tool for businesses with customer-facing websites. No individual or personal use case applies.
For Business Users
Starter at $20/agent/mo covers basic chat and ticketing for small support teams. Team at $41/agent/mo adds automation, basic reporting, and integrations. Business at $59/agent/mo adds advanced reporting, work scheduler, and staffing predictions. Enterprise adds SSO and dedicated support. LiveChat has stronger enterprise integrations (Salesforce, HubSpot, Zendesk) than Crisp. Crisp is cheaper with per-workspace pricing that works better for small teams. LiveChat wins for larger support operations needing deep CRM integration and detailed analytics.
Our Verdict
LiveChat earns its position through reliability and simplicity — agents can get productive quickly, the chat widget is stable, and the integrations work. It's a tool that does one thing well rather than trying to be everything. If you need proactive messaging or product tours alongside chat, you need Intercom; if you just need reliable live chat, LiveChat is a solid choice.