LiveChat vs Gladly
Detailed comparison to help you choose the right tool for your needs
L
LiveChat
Premium live chat and help desk software
4.5
Editorial RatingQuick Comparison
Rating
4.5
vs4.7
Starting Price
$24
vs$null
Pricing Model
paid
vsenterprise
Feature
LiveChat
Gladly
Live Chat
Ticketing System
Rich Messages
Chat Routing
Ecommerce Integration
Analytics
People-Centered Service
Omnichannel
AI and Automation
Knowledge Base
Workforce Management
Quality Management
LiveChat Pros
- One of the most mature live chat platforms
- Very fast and reliable chat widget
- Excellent ecommerce integrations with Shopify and others
- Rich messaging with cards, carousels, and buttons
- Strong analytics and reporting features
- Clean agent interface with good keyboard shortcuts
LiveChat Cons
- Chatbot features require separate ChatBot product
- Limited chat history on Starter plan
- Per-agent pricing adds up for larger teams
- Knowledge base requires separate product (HelpDesk)
- Mobile app is functional but not great
- Starter plan is quite limited
Gladly Pros
- Unique people-centered approach vs ticket-based
- Single conversation thread across all channels
- Excellent voice and messaging integration
- Strong focus on customer context and history
- Built-in workforce management tools
- High agent satisfaction scores
Gladly Cons
- Enterprise pricing only with no self-serve option
- Smaller integration marketplace than Zendesk
- Not suitable for very small teams or startups
- Implementation requires significant planning
- Fewer third-party apps and extensions
- Reporting customization could be improved