Chatwoot vs LiveChat
Detailed comparison to help you choose the right tool for your needs
C
Chatwoot
Open-source customer engagement platform — self-hosted Intercom alternative
4.3
Editorial RatingL
LiveChat
Premium live chat and help desk software
4.5
Editorial RatingQuick Comparison
Rating
4.3
vs4.5
Starting Price
Free
vs$24
Pricing Model
freemium
vspaid
Feature
Chatwoot
LiveChat
Omnichannel inbox
Live chat widget
Chatbots
WhatsApp integration
Automation rules
Self-hosting
Live Chat
Ticketing System
Rich Messages
Chat Routing
Ecommerce Integration
Analytics
Chatwoot Pros
- Full-featured Intercom alternative for free (self-hosted)
- Omnichannel — chat, email, social, WhatsApp
- Good documentation and API
- Active community
Chatwoot Cons
- Cloud plans limited by conversation count
- Some features less mature than Intercom
- Self-hosted needs Redis + PostgreSQL
LiveChat Pros
- One of the most mature live chat platforms
- Very fast and reliable chat widget
- Excellent ecommerce integrations with Shopify and others
- Rich messaging with cards, carousels, and buttons
- Strong analytics and reporting features
- Clean agent interface with good keyboard shortcuts
LiveChat Cons
- Chatbot features require separate ChatBot product
- Limited chat history on Starter plan
- Per-agent pricing adds up for larger teams
- Knowledge base requires separate product (HelpDesk)
- Mobile app is functional but not great
- Starter plan is quite limited