ZammadPricing 2026: Plans, Costs & Best Value
Open-source helpdesk and ticketing. Zammad offers a free plan with all features, plus 2 paid tiers.
4.3
Editorial RatingZammad Free Plan
Zammad's free tier includes:
- All features
- Unlimited agents
- Community support
Upgrade to Hosted Starter starting at $7/mo for additional features.
Zammad: Pros & Cons
Pros
- Full-featured helpdesk for free
- Clean modern interface
- Strong multi-channel support
- Good automation capabilities
- Active open-source community
- Easy to customize
Cons
- Self-hosting requires resources
- Limited third-party integrations
- Mobile experience needs work
- Reporting less advanced than Zendesk
- Smaller plugin ecosystem
- Performance with large ticket volumes
Is Zammad Worth It?
Zammad's free plan is a solid starting point. For individuals and small teams, the free tier may be all you need. The Hosted Starter plan at $7/mo unlocks the features most growing teams need.
With an editorial rating of 4.3/5, Zammad scores well in the Customer Support category. Before committing, consider comparing it against alternatives to ensure it fits your workflow and budget.