ChatwootPricing 2026: Plans, Costs & Best Value
Open-source customer engagement platform — self-hosted Intercom alternative. Chatwoot offers a free plan with unlimited agents, plus 3 paid tiers.
4.3
Editorial RatingChatwoot Free Plan
Chatwoot's free tier includes:
- Unlimited agents
- All channels
- Chatbots
- API access
Upgrade to Cloud Business starting at $39/mo for additional features.
Chatwoot: Pros & Cons
Pros
- Full-featured Intercom alternative for free (self-hosted)
- Omnichannel — chat, email, social, WhatsApp
- Good documentation and API
- Active community
Cons
- Cloud plans limited by conversation count
- Some features less mature than Intercom
- Self-hosted needs Redis + PostgreSQL
Is Chatwoot Worth It?
Chatwoot's free plan is a solid starting point with a generous feature set. For individuals and small teams, the free tier may be all you need. The Cloud Business plan at $39/mo unlocks the features most growing teams need.
With an editorial rating of 4.3/5, Chatwoot scores well in the Customer Support category. Before committing, consider comparing it against alternatives to ensure it fits your workflow and budget.