Kayako vs Front
Detailed comparison to help you choose the right tool for your needs
Quick Comparison
Rating
4
vs4.7
Starting Price
$39
vs$29
Pricing Model
paid
vspaid
Feature
Kayako
Front
Help Desk
Live Chat
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Shared Inbox
Omnichannel Support
Automation Rules
Team Collaboration
Analytics
CRM Integration
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years
Front Pros
- Familiar email-like interface teams adopt quickly
- Excellent team collaboration with comments and mentions
- Powerful shared inbox across multiple channels
- Strong analytics on response times and workload
- Great API and integration ecosystem
- Personal and shared inboxes in one tool
Front Cons
- Pricing is premium compared to alternatives
- Minimum seat requirements on some plans
- Can be overkill for very small teams
- Learning curve for advanced automation rules
- Mobile app misses some desktop features
- Search can be slow in large inboxes