Kayako vs Freshdesk
Detailed comparison to help you choose the right tool for your needs
F
Freshdesk
Delightful customer support software
4.4
Editorial RatingQuick Comparison
Rating
4
vs4.4
Starting Price
$39
vsFree
Pricing Model
paid
vsfreemium
Feature
Kayako
Freshdesk
Help Desk
Live Chat
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Ticketing
Team Collaboration
SLA Management
Multi-Channel Support
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years
Freshdesk Pros
- Free plan available for up to 2 agents
- Very competitive pricing across all tiers
- Intuitive interface that is easy to learn
- Strong automation and workflow capabilities
- Good integration with other Freshworks products
- Solid gamification features to motivate agents
Freshdesk Cons
- Free plan is very limited in features
- Advanced analytics require higher plans
- Mobile app can be buggy at times
- Customization options are limited on lower tiers
- Third-party integrations not as extensive as Zendesk
- Some features feel less polished than competitors