Kayako vs Crisp
Detailed comparison to help you choose the right tool for your needs
Quick Comparison
Rating
4
vs4.6
Starting Price
$39
vsFree
Pricing Model
paid
vsfreemium
Feature
Kayako
Crisp
Help Desk
Live Chat
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Chatbots
Knowledge Base
Shared Inbox
CRM
Co-Browsing
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years
Crisp Pros
- Generous free plan for small teams
- Modern and fast chat widget
- Co-browsing feature is unique and useful
- Includes basic CRM functionality
- Video and audio messaging built in
- Affordable pricing for growing teams
Crisp Cons
- Limited automation compared to enterprise tools
- Knowledge base is basic on lower plans
- Fewer integrations than major competitors
- Reporting is relatively simple
- English documentation could be better
- Less established brand in enterprise market