Kayako vs Chatwoot
Detailed comparison to help you choose the right tool for your needs
C
Chatwoot
Open-source customer engagement platform — self-hosted Intercom alternative
4.3
Editorial RatingQuick Comparison
Rating
4
vs4.3
Starting Price
$39
vsFree
Pricing Model
paid
vsfreemium
Feature
Kayako
Chatwoot
Help Desk
Live Chat
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Omnichannel inbox
Live chat widget
Chatbots
WhatsApp integration
Automation rules
Self-hosting
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years
Chatwoot Pros
- Full-featured Intercom alternative for free (self-hosted)
- Omnichannel — chat, email, social, WhatsApp
- Good documentation and API
- Active community
Chatwoot Cons
- Cloud plans limited by conversation count
- Some features less mature than Intercom
- Self-hosted needs Redis + PostgreSQL