Freshsales vs Insightly
Detailed comparison to help you choose the right tool for your needs
F
Freshsales
AI-powered CRM for high-velocity sales
4.5
Editorial RatingQuick Comparison
Rating
4.5
vs4.2
Starting Price
Free
vsFree
Pricing Model
freemium
vsfreemium
Feature
Freshsales
Insightly
Contact Management
Deal Pipeline
AI Lead Scoring
Built-in Phone
Email Tracking
Workflow Automation
Pipeline Management
Project Management
Email Marketing
Custom Dashboards
Freshsales Pros
- Free tier is genuinely useful for small teams
- Built-in phone and email reduce tool sprawl
- AI-powered lead scoring on affordable plans
- Clean and intuitive interface
- Integrates well with other Freshworks products
- Very competitive pricing across all tiers
Freshsales Cons
- Smaller third-party integration marketplace
- Reporting is less advanced than Salesforce
- Customization is more limited than enterprise CRMs
- Mobile app can be sluggish
- Marketing features require separate Freshmarketer
- Bot sessions are capped on each plan
Insightly Pros
- Built-in project management post-sale
- Good unified platform approach
- AppConnect integration platform is powerful
- Reasonable pricing for mid-market
- Custom objects and fields on all plans
- Relationship linking between records is useful
Insightly Cons
- Interface feels dated compared to modern CRMs
- Free plan is limited to 2 users
- Marketing features are basic vs dedicated tools
- Mobile app needs improvement
- Customer support can be slow
- Reporting requires Professional plan or higher