Crisp vs Kayako
Detailed comparison to help you choose the right tool for your needs
Quick Comparison
Rating
4.6
vs4
Starting Price
Free
vs$39
Pricing Model
freemium
vspaid
Feature
Crisp
Kayako
Live Chat
Chatbots
Knowledge Base
Shared Inbox
CRM
Co-Browsing
Help Desk
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Crisp Pros
- Generous free plan for small teams
- Modern and fast chat widget
- Co-browsing feature is unique and useful
- Includes basic CRM functionality
- Video and audio messaging built in
- Affordable pricing for growing teams
Crisp Cons
- Limited automation compared to enterprise tools
- Knowledge base is basic on lower plans
- Fewer integrations than major competitors
- Reporting is relatively simple
- English documentation could be better
- Less established brand in enterprise market
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years