Crisp vs Chatwoot
Detailed comparison to help you choose the right tool for your needs
C
Chatwoot
Open-source customer engagement platform — self-hosted Intercom alternative
4.3
Editorial RatingQuick Comparison
Rating
4.6
vs4.3
Starting Price
Free
vsFree
Pricing Model
freemium
vsfreemium
Feature
Crisp
Chatwoot
Live Chat
Chatbots
Knowledge Base
Shared Inbox
CRM
Co-Browsing
Omnichannel inbox
Live chat widget
WhatsApp integration
Automation rules
Self-hosting
Crisp Pros
- Generous free plan for small teams
- Modern and fast chat widget
- Co-browsing feature is unique and useful
- Includes basic CRM functionality
- Video and audio messaging built in
- Affordable pricing for growing teams
Crisp Cons
- Limited automation compared to enterprise tools
- Knowledge base is basic on lower plans
- Fewer integrations than major competitors
- Reporting is relatively simple
- English documentation could be better
- Less established brand in enterprise market
Chatwoot Pros
- Full-featured Intercom alternative for free (self-hosted)
- Omnichannel — chat, email, social, WhatsApp
- Good documentation and API
- Active community
Chatwoot Cons
- Cloud plans limited by conversation count
- Some features less mature than Intercom
- Self-hosted needs Redis + PostgreSQL