Close CRM vs Freshsales
Detailed comparison to help you choose the right tool for your needs
C
Close CRM
The CRM built for inside sales teams
4.7
Editorial RatingF
Freshsales
AI-powered CRM for high-velocity sales
4.5
Editorial RatingQuick Comparison
Rating
4.7
vs4.5
Starting Price
$49
vsFree
Pricing Model
paid
vsfreemium
Feature
Close CRM
Freshsales
Built-in calling
SMS
Email sequences
Pipeline views
Call recording
Power dialer
Contact Management
Deal Pipeline
AI Lead Scoring
Built-in Phone
Email Tracking
Workflow Automation
Close CRM Pros
- Best built-in calling of any CRM
- Excellent email sequence automation
- Fast, clean UI built for daily sales use
- Power dialer saves hours on outbound
Close CRM Cons
- Expensive for small teams
- Less customizable than Salesforce
- Not ideal for complex B2B sales with many stakeholders
Freshsales Pros
- Free tier is genuinely useful for small teams
- Built-in phone and email reduce tool sprawl
- AI-powered lead scoring on affordable plans
- Clean and intuitive interface
- Integrates well with other Freshworks products
- Very competitive pricing across all tiers
Freshsales Cons
- Smaller third-party integration marketplace
- Reporting is less advanced than Salesforce
- Customization is more limited than enterprise CRMs
- Mobile app can be sluggish
- Marketing features require separate Freshmarketer
- Bot sessions are capped on each plan