Insightly vs Freshsales
Detailed comparison to help you choose the right tool for your needs
F
Freshsales
AI-powered CRM for high-velocity sales
4.5
Editorial RatingQuick Comparison
Rating
4.2
vs4.5
Starting Price
Free
vsFree
Pricing Model
freemium
vsfreemium
Feature
Insightly
Freshsales
Contact Management
Pipeline Management
Project Management
Email Marketing
Custom Dashboards
Workflow Automation
Deal Pipeline
AI Lead Scoring
Built-in Phone
Email Tracking
Insightly Pros
- Built-in project management post-sale
- Good unified platform approach
- AppConnect integration platform is powerful
- Reasonable pricing for mid-market
- Custom objects and fields on all plans
- Relationship linking between records is useful
Insightly Cons
- Interface feels dated compared to modern CRMs
- Free plan is limited to 2 users
- Marketing features are basic vs dedicated tools
- Mobile app needs improvement
- Customer support can be slow
- Reporting requires Professional plan or higher
Freshsales Pros
- Free tier is genuinely useful for small teams
- Built-in phone and email reduce tool sprawl
- AI-powered lead scoring on affordable plans
- Clean and intuitive interface
- Integrates well with other Freshworks products
- Very competitive pricing across all tiers
Freshsales Cons
- Smaller third-party integration marketplace
- Reporting is less advanced than Salesforce
- Customization is more limited than enterprise CRMs
- Mobile app can be sluggish
- Marketing features require separate Freshmarketer
- Bot sessions are capped on each plan