Help Scout vs Kayako
Detailed comparison to help you choose the right tool for your needs
H
Help Scout
Customer support for growing businesses
4.4
Editorial RatingQuick Comparison
Rating
4.4
vs4
Starting Price
$25
vs$39
Pricing Model
paid
vspaid
Feature
Help Scout
Kayako
Shared Inbox
Knowledge Base
Live Chat (Beacon)
Customer Profiles
Collision Detection
Reporting
Help Desk
Live Chat
Self-Service Portal
Customer Journey Tracking
Collaboration
Automation
Help Scout Pros
- Feels like email so agents learn it instantly
- Excellent Beacon widget for docs and chat
- Customer profiles provide great context
- Transparent and straightforward pricing
- High customer satisfaction scores consistently
- Great collision detection prevents duplicate replies
Help Scout Cons
- Fewer integrations than larger competitors
- Automation is less powerful than Zendesk
- No built-in phone or video support
- Limited customization of the help center
- Reporting is good but not enterprise-grade
- No free plan available
Kayako Pros
- Customer journey tracking gives useful context
- Good self-service portal options
- Supports multiple languages out of the box
- Clean and uncluttered agent interface
- Good collaboration features for teams
- REST API for custom integrations
Kayako Cons
- Has undergone multiple ownership changes
- Smaller user community than major competitors
- Integration options are more limited
- Mobile apps need improvement
- Pricing is not as competitive as newer tools
- Feature development has slowed over the years